Shipping & Returns
Shipping & Returns
We want every VUMINOUS order to be simple and straightforward. Please review our shipping, return, and refund information below before placing your order.
Shipping
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Once shipped, standard U.S. delivery typically takes approximately 3–7 business days, depending on the destination and carrier.
Shipping options, estimated delivery times, and any applicable shipping charges will be displayed at checkout before payment.
Delivery estimates do not include order processing time and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow time for the carrier to activate and update your tracking information.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition
- Free from damage, stains, odors, or alterations
- Returned with original tags attached
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To request a return, contact:
Please include your order number and the item(s) you would like to return.
Our Customer Care team will provide return instructions if your return is eligible.
Please do not send items back without first contacting us.
Return Shipping
Unless the item received is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.
Any applicable return shipping costs will be communicated during the return process.
Refunds
Once your return is received, we will inspect the item and notify you of the status of your refund.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
Original Shipping Charges
Original shipping charges are generally non-refundable, except where required by law or when the return results from an error on our part.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@vuminous.com.
Please include:
Order number + description of the issue + clear photographs of the item and packaging.
We will review the issue and provide an appropriate resolution.
Exchanges
If you would like a different size or style, please contact Customer Care.
Exchanges are subject to product availability. If a direct exchange is unavailable, you may need to return the original item and place a new order.
Final Sale Items
Items clearly marked Final Sale at the time of purchase are not eligible for return or exchange, except where required by applicable law or in the case of a defective or incorrect item.
Cancellations & Order Changes
If you need to cancel or modify your order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee changes once an order has entered processing or has shipped.
Contact Us
For questions about shipping, returns, or refunds:
VUMIER Customer Care
support@vuminous.com
Please include your order number when contacting us about an existing purchase.