Shipping policy

SHIPPING POLICY

Last updated: September 8, 2026

Thank you for shopping with VUMINOUS. We aim to make your delivery experience clear, reliable, and straightforward.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Business days do not include weekends or U.S. public holidays.

During periods of high order volume, product launches, promotions, or holidays, processing may take slightly longer.

SHIPPING TO THE UNITED STATES

VUMINOUS currently offers shipping to customers in the United States.

Standard Shipping:
• $6.90 for orders under $100
• Free for orders of $100 or more
• Estimated delivery time: 5–12 business days

Estimated delivery times begin after your order has been processed and handed over to the shipping carrier.

DELIVERY ESTIMATES

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier operations, customs processing, weather, holidays, or other circumstances outside our reasonable control.

ORDER TRACKING

When tracking information becomes available, you will receive a shipping confirmation email with details for tracking your order.

Please allow some time for tracking information to update after your package has been handed over to the carrier.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at support@vuminous.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

DELIVERED BUT NOT RECEIVED

If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the carrier when appropriate.

If you still cannot locate your package, contact us at support@vuminous.com and we will assist you in reviewing the situation.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at support@vuminous.com.

Please include your order number and clear photos of the item and packaging when applicable.

CUSTOMS AND IMPORT REQUIREMENTS

International shipments may be subject to customs procedures, inspections, or other import requirements.

Any applicable duties, taxes, or import charges will be handled in accordance with the requirements applicable to the shipment and destination.

RETURNS

For information about returns and refunds, please review our Return & Refund Policy.

CONTACT US

VUMINOUS is operated by OMNESSA LLC.

For questions regarding shipping or your order, please contact:

VUMINOUS Customer Care
Email: support@vuminous.com