Refund policy

RETURN & REFUND POLICY

Last updated: September 8, 2026

At VUMINOUS, we want you to feel confident in every purchase. If your order isn’t quite right, eligible items may be returned within 30 days of delivery.

RETURNS

To be eligible for a return, your item must be:

• Unworn, unused, and unwashed
• In its original condition
• Returned with all original tags and packaging, where applicable
• Free from stains, odors, alterations, or signs of wear

Returns must be requested within 30 days of the date your order was delivered.

To request a return, please contact us at support@vuminous.com with your order number and reason for return.

Please do not send items back without first contacting our Customer Care team.

RETURN SHIPPING

Unless the item you received is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. VUMINOUS is not responsible for return packages that are lost or damaged in transit.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@vuminous.com as soon as possible.

Please include your order number and clear photos of the item and packaging when applicable.

We will review the issue and work with you to make it right.

NON-RETURNABLE ITEMS

The following items may not be eligible for return:

• Items showing signs of wear, washing, alteration, or damage caused after delivery
• Items returned without original tags where applicable
• Gift cards
• Items clearly marked as Final Sale at the time of purchase
• Other items that cannot be returned under applicable law

If you are unsure whether your item is eligible for return, please contact us before sending it back.

EXCHANGES

If you need a different size or style, please contact us at support@vuminous.com.

Exchanges are subject to product availability. In some cases, the fastest option may be to return the original item and place a new order.

REFUNDS

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or card issuer to process and post the refund after it has been issued.

If more than 10 business days have passed since we approved your refund and you have not received it, please contact us at support@vuminous.com.

ORDER CHANGES & CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please contact us as soon as possible at support@vuminous.com.

We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.

CONSUMER RIGHTS

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

CONTACT US

VUMINOUS is operated by OMNESSA LLC.

For questions about returns, refunds, or your order, please contact:

VUMINOUS Customer Care
Email: support@vuminous.com